Frequently asked question (FAQ)
You can buy tickets online on www.heartbeats.events or on entertix.ro and physically at the Cluj Arena cashier, according to the following schedule:
- until 29 May between 12:00 and 18:00;
- on festival days (30 May – 1 June) between 09:00 – 21:00.
No, the only ticket option available gives you access on both days.
No, the tickets are nominal and not transferable. Each ticket has a unique barcode. After scanning and validating it, you will receive the access bracelet to the festival. To change the participant you must send us an email to tickets@heartbeats.events with your details, ticket number and personal data of the person who will come in your place.
Yes.
No, you need to email us at tickets@heartbeats.events along with your first, last name and ticket number (the number is located below the barcode) to generate a new ticket and 50% voucher for next year.
Children up to the age of 6 including have free access to the festival, if they are accompanied by one of their parents who have purchased tickets to the festival. The ticket must be issued in advance, online from our website https://heartbeats.events/ or from entertix.ro or physically, from the Cluj Arena cashier.
People over the age of 14 can participate in the festival without restrictions. Children under the age of 14 can only participate accompanied by one of the parents or an adult.
*The organizers are not responsible for the acts committed by people under 18 years of age participating at the Festival, as they are not legally obliged to supervise minors. The Organizers are not liable for damages of any kind caused to persons under the age of 18 by third parties, including but not limited to Festival participants.
Due to the restrictions imposed by the Cluj Arena venue, access with pets is not allowed.
Yes. There will be points of sale for non-alcoholic beverages inside the stadium and a food court on the stadium esplanade. Payment can be made in cash or by card.
Access with: drugs, bottles (including perfume bottles or deodorants), satchels or bags larger than 29cm x 21cm x 12cm, food or drink, lasers, knives, weapons, blunt objects, animals, umbrellas (in case of rain we recommend the use of capes), flammable or explosive materials, professional cameras or video, including any type of DSLR camera, any type of objects that may injure other participants.
Access is allowed with: telephones, compact cameras, GoPro cameras, selfie sticks, external batteries, medications, insulin, drops and inhaler spray for asthma, as well as other medicinal products (accompanied by a medical letter or any other its replacement document and maximum daily dose).
Alcoholic beverages and tobacco products will not be sold at the festival and are not allowed on the festival premises. Smoking will only be allowed outside the Cluj Arena.
We recommend transport by taxi, bus or tram, as parking spaces in the festival area are limited. Cars can be parked, for a fee (toll / hour and within the available spaces, in the Cluj Arena underground and BT Arena underground car park. Nearby, Platinia Shopping underground parking is also available at all costs and within the available spaces Center.
Access to the festival venues is based on the inscribed bracelets. The exchange of tickets in bracelets is done according to the following schedule:
TICKET SWAP
• Thursday, May 30, 2024: between 12:00 and 21:00
• Friday, May 31, 2024: between 11:00 and 21:00
• Saturday, June 1, 2024: between 11:00 and 21:00
ARENA ACCESS
On both days of the festival, access to the arena is allowed starting at 2 p.m.
Yes. Access for people with motor disabilities can be made at the official entrance of BT Arena, directly on the stadium. They must come with a companion. People with other types of disabilities have access, along with companions, in any area of the festival. In order to meet them, we recommend and encourage people with disabilities to send us before the start of the event at least one day, an email to tickets@heartbeats.events, telling us the type of disability and their requirements.
Yes. The official communication at the festival is in English. In order to benefit from the simultaneous translation service of the festival’s messages (from English to Romanian or Ukrainian), please have a pair of headphones with you to connect to your mobile phone and an active internet connection.